Effective Date: July 17, 2026
Last Updated: August 06, 2026
Morro Bay Cookie Company (“Morro Bay Cookie Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit www.morrobaycookie.com, submit a form, join our newsletter, request a custom or wholesale order, communicate with us, or otherwise interact with our website and services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of information.
A. Contact Information
This may include:
• First and last name
• Email address
• Telephone number
• Mailing, billing, or shipping address
• City, state, and postal code
• Business or organization name
B. Order and Inquiry Information
When you place an order or submit a custom, corporate gifting, or wholesale inquiry, we may collect:
• Products or services requested
• Order quantity
• Event or delivery date
• Customization details
• Gift or packaging preferences
• Additional notes and instructions
• Order and transaction history
C. Payment Information
Payments may be processed by third-party payment processors. We do not intentionally store complete credit card numbers, security codes, or full banking credentials on our website.
Payment processors may collect and process payment information under their own privacy policies and terms.
D. Newsletter and Communication Information
When you join our newsletter or contact us, we may collect:
• Email address
• Communication preferences
• Messages and inquiries
• Email subscription status
• Text-message consent status, when applicable
• Records of opt-out requests
E. Website and Device Information
When you visit our website, we or our service providers may automatically collect information such as:
• Internet Protocol address
• Browser and device type
• Operating system
• Referring page or website
• Pages visited
• Date and time of access
• Website interactions
• Cookie and analytics identifiers
• General location derived from an IP address
2. HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you when you submit a form, join our newsletter, place an order, contact us, or communicate through our website chat widget.
• Automatically through cookies, analytics tools, pixels, and similar technologies.
• From service providers that assist us with website hosting, customer communications, payments, shipping, order fulfillment, analytics, or business operations.
• When you communicate with us through email, telephone, text message, social media, or another communication channel.
We do not purchase, rent, or obtain consumer phone lists for unsolicited text-message marketing.
3. HOW WE USE INFORMATION
We may use information to:
• Respond to questions and customer-service requests.
• Process and fulfill orders.
• Coordinate shipping, pickup, or delivery.
• Manage custom orders, corporate gifting, and wholesale inquiries.
• Send order confirmations, delivery notices, and service-related updates.
• Provide requested information about our products and services.
• Operate and improve our website.
• Maintain customer and transaction records.
• Detect fraud, misuse, security incidents, or technical problems.
• Send newsletters, product updates, announcements, or promotional communications when permitted.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Protect our rights, customers, employees, and business.
4. EMAIL COMMUNICATIONS
If you join our newsletter or otherwise receive promotional email from us, you may unsubscribe at any time by using the unsubscribe link in the email or contacting us at [email protected].
We may continue to send non-promotional messages concerning an existing order, inquiry, transaction, or customer-service matter.
Commercial email communications will be sent using accurate sender information and will provide a method to unsubscribe where required.
5. SMS AND TEXT-MESSAGE COMMUNICATIONS
SMS messages will only be sent to individuals who have expressly opted in through our website forms, order forms, event registrations, or other approved consent methods.
When you voluntarily opt in to receive text messages from Morro Bay Cookie Company, you may receive messages concerning inquiries, customer service, products, promotions, announcements, order updates, or other communications described at the point of consent.
Message frequency varies. Message and data rates may apply.
Your consent to receive marketing text messages is voluntary and is not required to make a purchase from Morro Bay Cookie Company.
Reply STOP to unsubscribe from text messages. Reply HELP for assistance. You may also contact us at [email protected] or 805-951-5454.
Opt-out requests are processed promptly, and you will no longer receive marketing text messages after your request has been processed.
We may continue to communicate with you through another channel when necessary to complete an order, respond to an inquiry, or provide customer service.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
For additional information about our SMS program, please review our Terms & Conditions.
6. MOBILE INFORMATION AND SMS CONSENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, is permitted.
All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or transfer mobile telephone numbers or SMS opt-in consent for third-party marketing.
7. HOW WE DISCLOSE INFORMATION
We may disclose information to service providers that perform business functions on our behalf, such as:
• Website hosting and customer relationship management
• Payment processing
• Order fulfillment
• Shipping and delivery
• Email delivery
• Text-message delivery
• Customer support
• Website analytics
• Fraud prevention
• Accounting, insurance, legal, and professional services
These providers may use information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.
We may also disclose information:
• When required by law, subpoena, court order, or lawful government request.
• To investigate fraud, misuse, security incidents, or illegal activity.
• To protect our legal rights, property, safety, customers, or employees.
• In connection with a merger, financing, sale, reorganization, or transfer of all or part of the business.
• With your direction or consent.
We do not sell personal information for monetary compensation.
8. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
• Operate website features.
• Remember visitor preferences.
• Understand website activity.
• Measure website performance.
• Improve content and visitor experience.
• Detect errors and security issues.
You may control cookies through your browser settings. Blocking some cookies may affect website functionality.
Third-party analytics or technology providers may collect information under their own privacy policies.
9. CALIFORNIA PRIVACY INFORMATION
California residents may have rights under applicable California privacy laws. Depending on whether a particular law applies to Morro Bay Cookie Company and the nature of the information involved, these rights may include the right to:
• Request information about personal information collected.
• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information concerning certain disclosures.
• Exercise applicable privacy rights without unlawful discrimination.
To submit a privacy request, email [email protected] with the subject line “Privacy Request.”
We may request additional information to verify your identity and protect customer information before processing a request.
We may retain information when permitted or required for completing transactions, maintaining records, complying with legal obligations, preventing fraud, resolving disputes, or enforcing agreements.
10. DO NOT TRACK
Some web browsers provide a “Do Not Track” signal. Because there is no universally accepted industry standard for responding to these signals, our website may not respond to all Do Not Track signals.
You may use browser settings and privacy controls to manage cookies and tracking technologies.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Fulfill the purposes described in this Privacy Policy.
• Complete transactions and provide customer service.
• Maintain business, tax, accounting, and transaction records.
• Resolve disputes.
• Enforce agreements.
• Comply with legal and regulatory requirements.
• Protect against fraud and misuse.
Retention periods may vary depending on the type of information and the reason it was collected.
12. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, storage system, payment method, or internet transmission can be guaranteed to be completely secure. You provide information through the internet at your own risk.
13. CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, payment processors, order forms, or other services.
We do not control and are not responsible for the privacy, security, content, or practices of those third parties. Review the privacy policy of any third-party service before providing information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means that the revised Policy applies to your future use of the website.
16. CONTACT US
For questions about this Privacy Policy or our privacy practices, contact:
Morro Bay Cookie Company
Mailing Address: P.O. Box 23
Morro Bay, CA 93442
Email: [email protected]
Phone: 805-951-5454
Website: https://www.morrobaycookie.com