Effective Date: July 17, 2026
Last Updated: August 06, 2026
These Terms & Conditions (“Terms”) govern your access to and use of www.morrobaycookie.com and any products, forms, communications, inquiries, orders, or services offered by Morro Bay Cookie Company (“Morro Bay Cookie Company,” “we,” “us,” or “our”).
By accessing the website, submitting a form, placing an order, or using our services, you agree to these Terms and our Privacy Policy.
If you do not agree to these Terms, do not use the website or submit an order.
1. WEBSITE USE
You may use this website only for lawful personal or business purposes.
You agree not to:
• Violate any applicable law or regulation.
• Attempt unauthorized access to the website or related systems.
• Introduce malicious software, harmful code, or automated attacks.
• Interfere with website operation or security.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Impersonate another person or submit false information.
• Use the website to commit fraud or infringe another person’s rights.
We may restrict or terminate website access when we reasonably believe these Terms have been violated.
2. PRODUCT INFORMATION
We make reasonable efforts to provide accurate descriptions, images, prices, packaging information, and availability.
However:
• Product appearance, color, packaging, size, and presentation may vary.
• Handmade products may contain natural variations.
• Product photographs may not display colors or scale exactly.
• Products and packaging may change without notice.
• Products marked “Coming Soon” are not guaranteed to become available on a particular date.
We may correct errors, update information, or change product availability without prior notice.
3. INGREDIENTS AND ALLERGENS
Our products may contain or come into contact with common food allergens.
Potential allergens may include wheat, gluten, milk, eggs, soy, peanuts, tree nuts, sesame, or other ingredients depending on the product and production environment.
Customers with allergies, dietary restrictions, or medical concerns should contact us before ordering or consuming a product.
Unless specifically confirmed by Morro Bay Cookie Company in writing, we do not guarantee that products are free from allergens or cross-contact.
Product ingredients and allergen information may change. Customers are responsible for reviewing available ingredient information before consumption.
4. ORDERS AND ACCEPTANCE
Submitting an order or inquiry does not guarantee acceptance.
We may decline, limit, modify, or cancel an order because of:
• Product availability
• Pricing or description errors
• Delivery limitations
• Incorrect customer information
• Suspected fraud or misuse
• Production capacity
• Safety concerns
• Circumstances outside our reasonable control
An order is accepted when we provide confirmation or begin preparing or fulfilling it.
5. PRICING, TAXES, AND PAYMENT
Prices are listed in U.S. dollars unless otherwise stated.
Applicable taxes, shipping costs, delivery charges, customization charges, and other fees may be added before payment.
Prices and promotions may change without notice. Promotional terms, free-shipping offers, discount codes, and minimum-order requirements may be changed, suspended, or discontinued.
Payment must be made through an accepted payment method. Payment processing may be performed by a third-party provider under its own terms and privacy policy.
You represent that you are authorized to use the payment method submitted.
6. SHIPPING AND DELIVERY
Morro Bay Cookie Company may offer shipping within the United States, subject to product availability, carrier coverage, weather, address limitations, and other operational conditions.
Shipping dates and delivery estimates are estimates only and are not guaranteed.
Delays may occur because of:
• Carrier delays
• Weather
• Holidays
• High order volume
• Incorrect or incomplete addresses
• Product availability
• Events outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address.
Morro Bay Cookie Company is not responsible for delivery delays or failed delivery caused by incorrect customer information, restricted delivery locations, carrier actions, or events outside our reasonable control.
Any free-shipping promotion, including an advertised minimum purchase requirement, is subject to its stated conditions and may change or end without notice.
7. PERISHABLE FOOD PRODUCTS
Cookies and other food products may be perishable or sensitive to heat, moisture, handling, and shipping conditions.
Customers should promptly retrieve, inspect, store, and consume delivered products according to any instructions provided.
We are not responsible for product deterioration caused by:
• Delivery being left unattended
• Failure to retrieve a package promptly
• Incorrect storage
• Exposure after confirmed delivery
• Incorrect shipping information supplied by the customer
8. RETURNS, REFUNDS, AND REPLACEMENTS
Because food products are perishable and cannot generally be restocked, all sales are final except when an order arrives damaged, defective, materially incorrect, or incomplete.
If there is a problem with an order, contact us promptly at [email protected] and provide:
• Customer name
• Order number
• Description of the issue
• Photographs of the product and packaging when applicable
Requests should be submitted within 48 hours after confirmed delivery.
After reviewing the request, we may offer, at our discretion and as permitted by law:
• A replacement
• Store credit
• A partial refund
• A full refund
Refunds are returned to the original payment method when possible. Processing times may depend on the payment provider.
We may deny a request when the problem results from incorrect information supplied by the customer, failure to retrieve or store the product properly, normal handmade variation, or circumstances outside our control.
Nothing in this section limits any non-waivable rights under applicable consumer law.
9. ORDER CANCELLATIONS AND CHANGES
Contact us as soon as possible to request an order cancellation or change.
We cannot guarantee a cancellation or change after:
• Production has started
• Customization has started
• An order has been packed
• A shipping label has been created
• The order has been transferred to a carrier
Approved refunds for cancelled orders may be reduced by non-refundable payment-processing, customization, or production costs where permitted by law.
10. CUSTOM ORDERS
Custom cookie orders may require separate:
• Quotes
• Minimum quantities
• Design approvals
• Deposits
• Production timelines
• Delivery arrangements
• Written terms
Customers are responsible for reviewing and approving names, dates, logos, colors, designs, quantities, spelling, and other custom details.
Once a custom design or production has been approved or started, the order may not be cancelled, changed, returned, or refunded except when required by law or agreed by us in writing.
Customer-supplied logos, designs, photographs, or other materials must not infringe another person’s intellectual-property or privacy rights.
By submitting such materials, you represent that you have permission to use them for the requested order.
11. WHOLESALE AND CORPORATE ORDERS
Wholesale, resale, corporate gifting, and bulk orders may be governed by a separate quote, invoice, purchase order, or written agreement.
Separate terms may include:
• Minimum-order quantities
• Wholesale pricing
• Deposits
• Payment schedules
• Production timelines
• Shipping arrangements
• Resale requirements
• Cancellation rules
• Custom packaging terms
When separate written terms conflict with these website Terms, the separately agreed written terms control for that order.
12. PROMOTIONS AND DISCOUNT CODES
Promotions, discounts, gift offers, free-shipping offers, and coupon codes:
• May be limited by date, product, location, or quantity.
• May not be combined unless expressly stated.
• Have no cash value.
• May be cancelled or changed.
• May be refused in cases of error, misuse, fraud, or unauthorized distribution.
13. EMAIL COMMUNICATIONS
When you join our newsletter or otherwise receive promotional email, you may unsubscribe using the link included in the message.
Marketing emails will include the information and opt-out mechanism required by applicable law.
You may continue to receive transactional or customer-service messages concerning an existing order, inquiry, or business relationship.
14. SMS AND TEXT-MESSAGE PROGRAM TERMS
Program Name
Morro Bay Cookie Company SMS Program.
Program Description
Customers who voluntarily opt in may receive text messages from Morro Bay Cookie Company concerning customer inquiries, product information, promotions, announcements, order updates, customer service, and related communications described at the point of consent.
Consent
Customers may opt in through our website forms, online checkout (when available), event registrations, wholesale inquiry forms, newsletter sign-ups, or other consent methods that clearly disclose the SMS program.
We maintain records of SMS opt-in consent in accordance with applicable laws and industry requirements.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Message Frequency
Message frequency varies based on your interactions, preferences, inquiries, and activity.
Message and Data Rates
Message and data rates may apply. Contact your wireless provider for information about your text or data plan.
Opt-Out Instructions
YOU MAY CANCEL SMS MESSAGES AT ANY TIME BY REPLYING STOP.
After you send STOP, you may receive a confirmation message that you have been unsubscribed. You will no longer receive text messages from that messaging program unless you opt in again.
Rejoining
To rejoin after opting out, submit a new opt-in through an approved Morro Bay Cookie Company sign-up method.
Help
Reply HELP for assistance.
You may also contact:
Email: [email protected]
Phone: 805-951-5454
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Supported Carriers and Delivery
Message delivery is subject to effective transmission by your wireless provider and is outside our complete control.
Privacy
Information collected through the SMS program is handled according to our Privacy Policy:
Please review our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold, rented, or transferred for third-party marketing.
15. INTELLECTUAL PROPERTY
The website and its contents—including business names, logos, photographs, graphics, packaging designs, product designs, text, videos, and other materials—are owned by or licensed to Morro Bay Cookie Company and are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, sell, publish, display, or commercially exploit our content without prior written permission.
16. CUSTOMER REVIEWS AND SUBMITTED CONTENT
If you submit a review, testimonial, photograph, suggestion, or other content, you represent that:
• You own or have permission to submit it.
• It is accurate and lawful.
• It does not violate another person’s rights.
• It does not contain malicious or misleading material.
We will seek permission before using identifiable customer content for advertising when permission is required by law.
17. THIRD-PARTY LINKS AND SERVICES
The website may link to third-party forms, social media services, payment processors, shipping providers, or other websites.
We do not control and are not responsible for third-party:
• Content
• Availability
• Privacy practices
• Security
• Products
• Services
• Terms
Your use of a third-party service is governed by that provider’s policies.
18. WEBSITE AVAILABILITY
We do not guarantee that the website will always be available, uninterrupted, error-free, or secure.
We may modify, suspend, or discontinue any website feature without notice.
19. DISCLAIMERS
To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We disclaim warranties that are not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited by law.
Nothing on the website constitutes medical, dietary, allergy, or professional advice.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Morro Bay Cookie Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, delayed delivery, third-party services, or products.
Where liability cannot be excluded, our total liability relating to a particular order will not exceed the amount the customer paid for that order.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
21. INDEMNIFICATION
You agree to indemnify and hold Morro Bay Cookie Company and its owners, employees, contractors, and representatives harmless from claims, losses, liabilities, and expenses arising from:
• Your unlawful use of the website.
• Your violation of these Terms.
• Materials you submit.
• Your infringement of another person’s rights.
This obligation applies only to the extent permitted by law.
22. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Any legal proceeding not subject to another legally required forum will be brought in a court of competent jurisdiction in San Luis Obispo County, California, unless applicable law requires otherwise.
23. SEVERABILITY
If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will remain effective.
24. NO WAIVER
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
25. CHANGES TO THESE TERMS
We may update these Terms periodically.
Changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after revised Terms are posted means the updated Terms apply to future use.
26. CONTACT INFORMATION
Questions about these Terms may be sent to:
Morro Bay Cookie Company
Mailing Address: P.O. Box 23
Morro Bay, CA 93442
Email: [email protected]
Phone: 805-951-5454
Website: https://www.morrobaycookie.com